Terms of Service 

Welcome to The Lelia. By accessing or using our website (thelelia.com), you agree to the following Terms of Service. Please read them carefully before using our site.

1. General Information

This website is operated by The Lelia, located at:

Address: 5717 Ferguson Dr, Commerce, California 90022, United States
Email: hello@thelelia.com

By using our site, you agree to be bound by these Terms of Service and any additional policies referenced on our website.

2. Online Store Terms

• You must be at least 18 years old to make a purchase.
• You agree not to use our products for any unlawful or unauthorized purposes.
• You may not interfere with the security or integrity of the website.

3. Product Information

We work with both local inventory and trusted international suppliers.
Product descriptions, pricing, and availability are subject to change without notice.

We do our best to ensure that all information is accurate, but we cannot guarantee:

• product colors will display perfectly on all screens
• inventory availability for all items

If an error occurs (pricing or description), we reserve the right to cancel or adjust your order before shipping.

4. Order Acceptance

When you place an order, you will receive a confirmation email. This does not mean your order has been accepted.

Your order is accepted only when it is processed and shipped.

We reserve the right to refuse or cancel orders due to:

• suspected fraud
• incorrect billing information
• product availability
• policy violations

5. Pricing & Payments

All prices are listed in USD.

We accept major payment methods displayed at checkout.
If a price is incorrect due to a system error, we may cancel the order and refund you.

6. Shipping

Shipping times depend on product origin and availability.
Full details are available in our Shipping Policy.

By placing an order, you acknowledge that:

• some items ship from our Los Angeles location
• some items ship from international suppliers
• delivery times may vary

7. Returns & Refunds

Our full Return & Refund Policy is available on a separate dedicated page.

It includes:

• return eligibility
• return shipping fees
• refund timelines
• damaged/incorrect item procedures

Please review that page before making a purchase.

8. Prohibited Uses

You may not use this website to:

• engage in illegal activity
• attempt to breach security or user accounts
• transmit harmful software
• collect customer data without permission

9. Limitation of Liability

The Lelia is not liable for:

• indirect or consequential damages
• delays caused by carriers or customs
• losses resulting from inaccurate customer information
• unauthorized use of your account

Your use of the website is at your own risk.

10. Changes to Terms

We may update these Terms of Service at any time.
Changes take effect immediately when posted.

11. Contact Information

For questions about these Terms, contact us at:

Email: hello@thelelia.com
Address: Address: 5717 Ferguson Dr, Commerce, California 90022, United States